Expert Virtual Assistant Services

Case studies

Love Luxury Events

The Need

The client is a busy luxury event maker who has a variety of clients and events that they deliver throughout the year. As a boutique organisation, there is a lot of organisation and coordination required, not just for their clients but for their own thriving business. The owner was struggling to keep up with the demands of her own business whilst still being able to provide the high level of service to her clients that she is renowned for.

The Solution

The client and I discussed the areas that they needed support the most for, the regularity of the tasks required, determined timescales, and preferred response times (either back to them or directly to the client) depending on the type of event that they were working on. We agreed to set up regular meetings both in person and online and to use a project management tool to track tasks needed for each event.

My Support

The Results/Outcome

Love Luxury Events is as busy with their clients as ever and the improved organisational set up ‘behind the scenes’ means that they are now fully supported in the business leaving them to deliver their exceptional service to their clients. Whilst the company do what they do best - delivering fantastic events, I ensure that I fully maintain the administration and business support processes to ensure that the business thrives and constantly delivers for their clients.

Quote/Testimonial

Emma is my secret weapon; nothing ever phases her, and I have thrown many challenges her way over the years. She is extremely personable and professional and without Emma my business would not be where it is today. If you are trying to get ahead whilst juggling different roles within your business, then Emma can take your pain away and get you organised and back on track. I would highly recommend Expert VA Services and continue to hire her to support my corporate event business. She is amazing!

Claire Catliff MIH
Love Luxury Events

Nick Cook Works Action Global Project

The Need

My client Nick Cook Works decided to launch a new project called NCW Action Global - a cross sector initiative to find solutions to global challenges fuelled by the power of Aerospace and Defence sector science and technology. Nick had the knowledge and connections to launch the project but needed me to 'mastermind' the set-up, communication and overseeing of the team and the project before, during and after the launch date.

The Solution

I discussed with Nick how he saw the project being run, what the aims and deadlines were and any areas that he felt needed support. I then made suggestions as to how I could find the solutions to make it happen. We had to ensure team members were on board (not just with the project itself, but with the administration set up) make a timeline of activity to achieve the milestones of the project and get the content plan of the website, social media channels plus interviews all in place.

My Support

The Results/Outcome

The project successfully launched on time with all team members helping to contribute to the marketing campaign under my management. Nick was extremely pleased with the outcome of the launch and the smooth transition from pre to post launch and the project campaign message attracted good attention. We are now working on the live stage of the project organising the future plan. Going forward I am organising webinars and events, whilst keeping the social media campaign in full flow.

Quote/Testimonial

As well as being highly conscientious and hard-working, Emma is a proactive team-player and a creative thinker who has contributed enormously to our programme of works and our agenda. She is a highly valued member of our team.

Nick Cook
CONSULTANT | AUTHOR | ANALYST
NCW Action Global